Shipping & Returns
"Shazy™" will only accept orders for delivery in Italy and the Republic of San Marino, as well as in EU CEE countries and Switzerland (see "Terms and Conditions" ARTICLE 5 - Orders from Switzerland).
In this case, the legal provisions applied to online sales will be those in force in the foreign country at the time the contract is concluded.
Shipping by express courier, with delivery (in Italy and EU CEE) after 2-7 days from the shipping date, subject to possible delays due to the Carrier and not attributable to "Shazy™".
| SHIPPING IN ITALY: | FREE WITH NO MINIMUM ORDER | |||
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For international shipments:
| Condition | Price | ||
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| Standard International | From +€10.00 | €13.99 |
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| Standard International | From +€134.00 | Free |
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Products will be delivered via express courier to the address indicated by the CUSTOMER at the time of order within and no later than 14 days from the date of sending the order acceptance email to the CUSTOMER.
PLEASE NOTE:
Failure to collect the package. Given that the collection of the product is a specific obligation of the Customer, at the time the Order is entrusted to the selected courier, "Shazy™" will send a specific email informing the Buyer of the imminent delivery, also through the shipping link. The status of the order placed and the tracking link are always available by accessing your personal area. The courier will make a first delivery attempt on the date indicated by the tracking. In case of failed delivery, they will proceed with a second attempt, unless corrections and changes to the address are necessary, for which the Buyer must take action. After the second unsuccessful delivery attempt, the package will be held at the Courier's depot within the term established and indicated by the tracking page itself. Depending on the Courier, the holding period can be unblocked by contacting them directly or by contacting the Seller's Customer Service. Once the holding period has expired, the Order will be returned to "Shazy™" who will inform the Buyer. The Buyer may request re-shipment at their own expense within 5 days of receiving the communication. If the Order is still not claimed in this scenario, "Shazy™" will communicate that the contract is legally terminated and will proceed with a refund of the amount paid by the Buyer, excluding shipping costs.
ARTICLE 8 - Right of withdrawal
8.1) The right of withdrawal is a faculty of natural persons acting for purposes not directly related to any professional activity carried out. Therefore, resellers and companies are excluded from this right. In accordance with current legal provisions, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product. The CUSTOMER who intends to exercise the right of withdrawal must notify "Shazy™" through an explicit declaration, which can be sent by registered letter with return receipt or by writing to help@myshazy.com
The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract by email or certified email. Alternatively, they may send the standard withdrawal form, as per Annex I, Part B, Legislative Decree 21/2014 (not mandatory), the text of which is reproduced in Annex A). In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which they communicated to "Shazy™" their intention to withdraw from the contract in accordance with art. 57 of Legislative Decree 206/2005. The goods must be returned to: "Shazy™" Armopro S.r.l.s., with registered office in Via Flaminia, 86 - 00060 CASTELNUOVO DI PORTO (RM). Pursuant to article 67, paragraph 3 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer. 8.2) The goods must be returned intact, in their original packaging, complete in all their parts (including packaging without tampering with any warranty seal or simply opening and/or deteriorating the outer packaging itself. Any documentation and accessory equipment: manuals, etc.) and complete with a copy of the transport document (DDT). Without prejudice to the right to verify compliance with the above, "Shazy™" will refund the amount of the products subject to withdrawal within a maximum of 14 days. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, "Shazy™" may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that they have returned the goods to "Shazy™". Please also note that packages sent at the recipient's expense will not be accepted. 8.3) "Shazy™" will issue the refund using the same payment method chosen by the CUSTOMER at the time of purchase or by bank transfer. The CUSTOMER must provide "Shazy™" with their bank details: IBAN, SWIFT and BIC necessary for the refund to be processed by "Shazy™". 8.4) For orders under €50.00, €4.00 will not be refunded for shipping costs. Furthermore, if the Order included gadgets and free products, including "free samples", if these are not returned, €5.00 will be withheld from the refund. 8.5) Products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in conditions suitable for resale. If the returned products do not meet the characteristics mentioned above, the return will not be accepted and the package will be resent to the Buyer.